With increasing numbers of residents choosing to access services and conduct business with the council online, a change of opening hours for the Bernard Weatherill House customer contact centre is being introduced.
From Wednesday 1 July, the operating times of Access Croydon and the telephone call centre will change to 9am to 4pm, Monday to Friday.
There will be no change to opening hours at the council’s corporate reception, nor at the New Addington and Jeanette Wallace House satellite offices.
The revised opening hours are complemented by the wealth of useful information to be found on the council’s website at www.croydon.gov.uk and residents can sign up to My Account at www.croydon.gov.uk/myaccount which they can use to:
- pay their rent;
- check their council tax and housing benefit accounts;
- report a missed waste collection;
- arrange for a bulky waste collection;
- order a new waste bin;
- request a repair;
- report fly-tipping, dog fouling, graffiti and other environmental issues; and
- much more.
Opening a My Account is quick and easy. Residents should:
- go to https://my.croydon.gov.uk and choose “create an account”;
- add their personal information;
- read the terms and conditions, and tick the agreement box;
- click on “create an account”; and
- activate the account by clicking on the link contained in the email that will have been sent to them.
One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000.
In the event of an emergency, the 020 8604 7124 hotline remains available.
In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101.
“Since introducing My Account, improving our website and introducing a more efficient service, we have found that, over the past 18 months, phone calls have reduced by 21% and the number of people visiting Access Croydon has dropped by approximately 30%.
“This allows us to free up scarce resources to be focused on other key services that meet our residents’ needs.
“In making this change to reflect reduced contact, we’ve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents.”