Croydon Council has issued a Service Improvement Notice to its waste and street cleansing contractor – Veolia – following ongoing poor performance in the services they provide across the borough.
Core concerns include repeated missed rubbish & recycling collections and bin deliveries.
Veolia are currently contracted through the South London Waste Partnership to provide rubbish & recycling facilities, bin collection and street cleansing across Croydon, Sutton, Merton and Kingston. As with all contracts, the council expects high minimum service standards for residents.
Croydon is among other local authorities in the South London Waste Partnership to write to Veolia this week after continuing sub-standard services.
“In recent months, Veolia have repeatedly failed to hit collection targets. Residents expect better and are understandably frustrated by this continued poor performance.
“We have written to Veolia to outline our concerns and expect them to swiftly respond to set out a clear action plan to address ongoing issues. We appreciate the workforce pressures they have previously cited as a factor but must see urgent improvement to this core service across the board.”
Councillor Muhammad Ali, cabinet member for sustainable Croydon